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Diffstat (limited to 'gemfeed/2024-09-07-site-reliability-engineering-part-4.gmi')
| -rw-r--r-- | gemfeed/2024-09-07-site-reliability-engineering-part-4.gmi | 2 |
1 files changed, 1 insertions, 1 deletions
diff --git a/gemfeed/2024-09-07-site-reliability-engineering-part-4.gmi b/gemfeed/2024-09-07-site-reliability-engineering-part-4.gmi index 71b22cd5..e37709ce 100644 --- a/gemfeed/2024-09-07-site-reliability-engineering-part-4.gmi +++ b/gemfeed/2024-09-07-site-reliability-engineering-part-4.gmi @@ -42,7 +42,7 @@ Shadowing Sessions: Each new engineer undergoes two on-call week shadowing sessi Comprehensive Runbooks: We created 64 runbooks (by the time writing this probably more than 100) that are composable like Lego bricks. Each runbook covers a specific scenario and guides the engineer step-by-step to resolution. Pairing these with monitoring alerts linked directly to Confluence docs, and from there to the respective runbooks, ensures every alert can be navigated with ease (well, there are always exceptions to the rule...). -Self-Sufficiency & Confidence Building: With all these resources at their fingertips, our on-call engineers become self-sufficient for most of the common issues they'll face (new starters can now handle around 80% of the most common issue after 6 weeks they had joined the company). This boosts their confidence and ensures they can handle Tier-1 incidents independently. +Self-Sufficiency & Confidence Building: With all these resources at their fingertips, our on-call engineers become self-sufficient for most of the common issues they'll face (new starters can now handle around 80% of the most common issue after 6 weeks they had joined the company). This boosts their confidence and ensures they can handle Tier-1 incidents independently. Documentation and Feedback Loop: Continuous improvement is key. We regularly update our documentation based on feedback from the engineers. This makes our process even more robust and user-friendly. |