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authorPaul Buetow <paul@buetow.org>2023-04-01 20:18:09 +0300
committerPaul Buetow <paul@buetow.org>2023-04-01 20:18:09 +0300
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These are my personal takeaways after reading "Never split the difference" by Chris Voss. Note that the book contains much more knowledge wisdom and that these notes only contain points I personally found worth writing down. This is mainly for my own use, but you might find it helpful too.
+```
+ ,.......... ..........,
+ ,..,' '.' ',..,
+ ,' ,' : ', ',
+ ,' ,' : ', ',
+ ,' ,' : ', ',
+ ,' ,'............., : ,.............', ',
+,' '............ '.' ............' ',
+ '''''''''''''''''';''';''''''''''''''''''
+ '''
+```
+
## Tactical listening, spreading empathy
Be a mirror, copy each other to be comfy with each other to build up trust. Mirroring is mainly body language. A mirror is to repeat the words the other just said. Simple but effective.