Update content for html

1 files changed, 23 insertions, 23 deletions

diff --git a/gemfeed/2023-04-01-never-split-the-difference-book-notes.html b/gemfeed/2023-04-01-never-split-the-difference-book-notes.html
index 6f69a8e0..99bb0481 100644
--- a/gemfeed/2023-04-01-never-split-the-difference-book-notes.html
+++ b/gemfeed/2023-04-01-never-split-the-difference-book-notes.html
@@ -16,14 +16,14 @@
 <br />
 <pre>
          ,..........   ..........,
-     ,..,'          '.'          ',..,
-    ,' ,'            :            ', ',
-   ,' ,'             :             ', ',
-  ,' ,'              :              ', ',
- ,' ,'............., : ,.............', ',
-,'  '............   '.'   ............'  ',
- '''''''''''''''''';''';''''''''''''''''''
-                    '''
+     ,..,&#39;          &#39;.&#39;          &#39;,..,
+    ,&#39; ,&#39;            :            &#39;, &#39;,
+   ,&#39; ,&#39;             :             &#39;, &#39;,
+  ,&#39; ,&#39;              :              &#39;, &#39;,
+ ,&#39; ,&#39;............., : ,.............&#39;, &#39;,
+,&#39;  &#39;............   &#39;.&#39;   ............&#39;  &#39;,
+ &#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;;&#39;&#39;&#39;;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;
+                    &#39;&#39;&#39;
 </pre>
 <br />
 <h2 style='display: inline'>Tactical listening, spreading empathy</h2><br />
@@ -33,7 +33,7 @@
 <ul>
 <li>A mirror needs space and silence between the words. At least 4 seconds.</li>
 <li>A mirror might be awkward to be used at first, especially with a question coupled to it.</li>
-<li>We fear what's different and are drawn to what is similar.</li>
+<li>We fear what&#39;s different and are drawn to what is similar.</li>
 </ul><br />
 <span>Mirror training is like Jedi training. Simple but effective. A mirror needs space. Be silent after "you want this?" </span><br />
 <br />
@@ -47,33 +47,33 @@
 <li>Detect and label the emotions of others for your powers. </li>
 <li>To be understood seems to solve all problems magically.</li>
 </ul><br />
-<span>Try: to put a label on someone's emotion and then be silent. Wait for the other to reveal himself. "You seem unhappy about this?"</span><br />
+<span>Try: to put a label on someone&#39;s emotion and then be silent. Wait for the other to reveal himself. "You seem unhappy about this?"</span><br />
 <br />
 <h3 style='display: inline'>More tips </h3><br />
 <br />
 <ul>
-<li>Put on a poker face and don't show emotions.</li>
-<li>Slow things down. Don't be a problem solver.</li>
+<li>Put on a poker face and don&#39;t show emotions.</li>
+<li>Slow things down. Don&#39;t be a problem solver.</li>
 <li>Smile while you are talking, even on the phone. Be easy and encouraging.</li>
 <li>Being right is not the key to successful negotiation; being mindful is.</li>
 <li>Be in the safe zone of empathy and acknowledge bad news.</li>
 </ul><br />
 <h2 style='display: inline'>"No" starts the conversation</h2><br />
 <br />
-<span>When the opponent starts with a "no", he feels in control and comfortable. That's why he has to start with "no".</span><br />
+<span>When the opponent starts with a "no", he feels in control and comfortable. That&#39;s why he has to start with "no".</span><br />
 <br />
 <ul>
 <li>"Yes" and "maybe" might be worthless, but "no" starts the conversation.</li>
 <li>If someone is saying "no" to you, he will be open to what you have to say next.</li>
 <li>"No" is not stopping the negotiation but will open up opportunities you were not thinking about before.</li>
-<li>Start with "no". Great negotiators seek "no" because that's when the great discussions begin.</li>
-<li>A "no" can be scary if you are not used to it. If your biggest fear is "no", then you can't negotiate.</li>
+<li>Start with "no". Great negotiators seek "no" because that&#39;s when the great discussions begin.</li>
+<li>A "no" can be scary if you are not used to it. If your biggest fear is "no", then you can&#39;t negotiate.</li>
 </ul><br />
-<span>Get a "That's right" when negotiating. Don't get a "you're right". You can summarise the opponent to get a "that's right".</span><br />
+<span>Get a "That&#39;s right" when negotiating. Don&#39;t get a "you&#39;re right". You can summarise the opponent to get a "that&#39;s right".</span><br />
 <br />
 <h2 style='display: inline'>Win-win</h2><br />
 <br />
-<span>Win-win is a naive approach when encountering the win-lose counterpart, but always cooperate. Don't compromise, and don't split the difference. We don't compromise because it's right; we do it because it is easy. You must embrace the hard stuff; that's where the great deals are.</span><br />
+<span>Win-win is a naive approach when encountering the win-lose counterpart, but always cooperate. Don&#39;t compromise, and don&#39;t split the difference. We don&#39;t compromise because it&#39;s right; we do it because it is easy. You must embrace the hard stuff; that&#39;s where the great deals are.</span><br />
 <br />
 <h2 style='display: inline'>On Deadlines</h2><br />
 <br />
@@ -99,15 +99,15 @@
 <br />
 <span>...then put an extreme anker.</span><br />
 <br />
-<span>You always have to embrace thoughtful confrontation for good negotiation and life. Don't avoid honest, clear conflict. It will give you the best deals. Compromises are mostly bad deals for both sides. Most people don't negotiate a win-win but a win-lose. Know the best and worst outcomes and what is acceptable for you.</span><br />
+<span>You always have to embrace thoughtful confrontation for good negotiation and life. Don&#39;t avoid honest, clear conflict. It will give you the best deals. Compromises are mostly bad deals for both sides. Most people don&#39;t negotiate a win-win but a win-lose. Know the best and worst outcomes and what is acceptable for you.</span><br />
 <br />
 <h2 style='display: inline'>Calibrated question</h2><br />
 <br />
 <span>Calibrated questions. Give the opponent a sense of power. Ask open-how questions to get the opponent to solve your problem and move him in your direction. Calibrated questions are the best tools. Summarise everything, and then ask, "how I am supposed to do that?". Asking for help this way with a calibrated question is a powerful tool for joint problem solving</span><br />
 <br />
-<span>Being calm and respectful is essential. Without control of your emotions, it won't work. The counterpart will have no idea how constrained they are with your question. Avoid questions which get a yes or short answers. Use "why?".</span><br />
+<span>Being calm and respectful is essential. Without control of your emotions, it won&#39;t work. The counterpart will have no idea how constrained they are with your question. Avoid questions which get a yes or short answers. Use "why?".</span><br />
 <br />
-<span>Counterparts are more involved if these are their solutions. The counterpart must answer with "that's right", not "you are right". He has to own the problem. If not, then add more why questions.</span><br />
+<span>Counterparts are more involved if these are their solutions. The counterpart must answer with "that&#39;s right", not "you are right". He has to own the problem. If not, then add more why questions.</span><br />
 <br />
 <ul>
 <li>Tone and body language need to align with what people are saying.</li>
@@ -119,7 +119,7 @@
 <br />
 <h2 style='display: inline'>The black swan </h2><br />
 <br />
-<span>What we don't know can break our deal. Uncovering it can bring us unexpected success. You get what you ask for in this world, but you must learn to ask correctly. Reveal the black swan by asking questions.</span><br />
+<span>What we don&#39;t know can break our deal. Uncovering it can bring us unexpected success. You get what you ask for in this world, but you must learn to ask correctly. Reveal the black swan by asking questions.</span><br />
 <br />
 <h2 style='display: inline'>More</h2><br />
 <br />
@@ -133,8 +133,8 @@
 <li>Set an extreme anker. Make the counterpart the illusion of losing something.</li>
 <li>Hope-based deals. Hope is not a strategy.</li>
 <li>Tactical empathy, listening as a martial art. It is emotional intelligence on steroids.</li>
-<li>Being right isn't the key to a successful negotiation, but having the correct mindset is.</li>
-<li>Don't shop the groceries when you are hungry.</li>
+<li>Being right isn&#39;t the key to a successful negotiation, but having the correct mindset is.</li>
+<li>Don&#39;t shop the groceries when you are hungry.</li>
 </ul><br />
 <span>Slow.... it.... down....</span><br />
 <br />