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authorPaul Buetow <paul@buetow.org>2025-12-24 00:56:19 +0200
committerPaul Buetow <paul@buetow.org>2025-12-24 00:56:19 +0200
commitf5297292d46010188758f8e0eae45f767c14769b (patch)
tree31af28b4e0877a03e24396791c192cba2728b59e
parente457e603b24d5b1d6c20a7c69bb5bf8a2635ec42 (diff)
Update content for md
-rw-r--r--gemfeed/DRAFT-x-rag-observability-hackathon.md2
1 files changed, 1 insertions, 1 deletions
diff --git a/gemfeed/DRAFT-x-rag-observability-hackathon.md b/gemfeed/DRAFT-x-rag-observability-hackathon.md
index 1e0d158d..3614103b 100644
--- a/gemfeed/DRAFT-x-rag-observability-hackathon.md
+++ b/gemfeed/DRAFT-x-rag-observability-hackathon.md
@@ -824,7 +824,7 @@ For X-RAG specifically, potential SLOs might include:
* `Search latency`: 99th percentile search response time under 3 seconds
* `Uptime`: 99.9% availability of the search API endpoint
-* `Response quality`: Percentage of searches returning relevant results (though this is harder to measure automatically and might require user feedback or evaluation frameworks)
+* `Response quality`: How good was the search? There are some metrics which could be used...
SLAs (Service Level Agreements) are often confused with SLOs, but they're different. An SLA is a contractual commitment to customers—a legally binding promise with consequences (refunds, credits, penalties) if you fail to meet it. SLOs are internal engineering targets; SLAs are external business promises. Typically, SLAs are less strict than SLOs: if your internal target is 99.9% availability (SLO), your customer contract might promise 99.5% (SLA), giving you a buffer before you owe anyone money.